Notation Based on the Act on Specified Commercial Transactions
| Item | Details |
|---|---|
| Seller | Dokori (The seller's name will be disclosed promptly upon request) |
| Address | Disclosed promptly upon request from the consumer |
| Phone | Disclosed promptly upon request from the consumer |
| support@dokori.net | |
| Sales Price | The amount displayed on each product page or each event page (tax included) |
| Charges Other Than the Product Price | Internet connection charges, communication charges, and the like are borne by the customer.Transportation, accommodation, and various optional charges associated with event participation (SI / E-card rental fees, dedicated event buses, parking, social gatherings, etc.) are borne by the customer. |
| Payment Methods | Credit card payment, bank transfer, and other payment methods displayed on this website |
| Payment Timing | Payment is processed at the time of order confirmation. The actual debit timing depends on the payment method used. In the case of bank transfer, please remit payment by the deadline designated by us. If payment is not confirmed by the deadline, the application may be canceled |
| Delivery Timing | Digital Products: available for download or viewing immediately after payment completion.Physical Products: as indicated on the product page in terms of timing and method.Event Participation Right: the service (participation in the event) can be received on the event date displayed on each event page. |
| Returns and Cancellations | See "About Returns and Cancellations" below |
| Operating Requirements and Supported Formats | Displayed on each product page |
| Quantity Limits | If indicated on each product page or each event page, those conditions shall apply |
| Sales Period | For limited-time sales or limited-time applications, displayed on each product page or each event page |
| Place of Service Provision | The event venue is displayed on each event page |
| Author / Original Rights Holder / Organizer | The author and original rights holder of a product are displayed on each product page. The organizer of an event is displayed on each event page. The party selling to buyers and participants is Dokori. |
| Inquiries | Accepted anytime via email (support@dokori.net) |
About Returns and Cancellations
Digital Products
Due to the nature of digital products, refunds after download are generally not accepted.
However, if any of the following issues occur, please contact us within 7 days of purchase. We will provide redelivery, a corrected version, or a refund.
- Unable to download the product
- File is corrupted
- A defect that is materially different from the product description
Physical Products
Returns are generally not accepted. If different conditions are specified on the product page, those conditions shall apply.
If there are defects such as product damage or incorrect delivery, please contact us within 7 days of receipt. We will provide a refund or a replacement.
Event Participation Right
The refund conditions for an Event Participation Right are as follows. Specific fees and deadlines are clearly stated on each event page and on the confirmation screen of the application flow.
Cancellation for Participant's Reasons
- Until the Application Deadline: A refund will be provided after deducting a fee separately determined by us. The specific fee rate is displayed on each event page and on the confirmation screen of the application flow.
- After the Application Deadline: Refunds are generally not accepted.
Cancellation for the Organizer's Reasons
If the event is canceled or changed due to the Organizer's circumstances, we will, as a general rule, refund the participation fee. However, if there are fees required for payment processing or other actual expenses already incurred, we may deduct them to the extent stated in advance on each event page or in the cancellation notice.
Cancellation Due to Force Majeure
The refund conditions (refund amount, items subject to deduction, refund timing, whether postponement will be accepted, etc.) in the event that the event is canceled or changed due to natural disaster, the spread of an infectious disease, an order of a government or public authority, or other Force Majeure may be set out on each event page or on the confirmation screen of the application flow, and where such terms exist, they shall apply. Where no such terms exist, we will determine reasonable refund conditions in consultation with the Organizer, taking into account operating expenses already incurred (venue fees, map printing fees, course-setting fees, etc.), the scope of insurance coverage, and other circumstances, and after such determination, we will notify participants without delay and process the refund. The specific handling shall be in accordance with Article 13 (Force Majeure) of the Terms of Service.
Please note that, given the operational reality of orienteering events, operating expenses associated with preparation for the event have already been incurred, and therefore refunds in the case of cancellation due to Force Majeure may be partial or may not be provided.
Handling of Defects
If there is a defect in the Event Participation Right attributable to us (inability to apply due to a system failure, confirmation of an application with incorrect content, a material discrepancy from the description of the event content, etc.), please contact us promptly after becoming aware of such cause (but no later than the day before the event date). At our discretion, we will provide a refund or a correction. Ordinary cancellation for the Participant's reasons is governed by "Cancellation for Participant's Reasons" above.
Notes
On the final confirmation screen, the quantity, price, payment timing and method, delivery timing, and return and cancellation conditions of your application are displayed. Please be sure to review them before confirming your application.